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Careers

Swagelok Allentown About Us Careers

We Are Hiring!

Swagelok Allentown offers exciting opportunities for individuals looking to join an organization that recognizes and rewards the contributions of its employees.

We invite you to explore our open positions. If you are interested in the position, please email us your resume, making sure to include in the subject line the open position(s) for which you are applying.

Technical Account Manager (FT/Exempt/Remote)

The Technical Account Manager is a field sales and service role that sells Swagelok products and services using technical knowledge, business acumen, and selling skills to influence customers. They assist them in the proper application of our products and services resulting in revenue generation. In addition, the position provides input and participates in market and territory planning, and the development of the sales plan and other various company initiatives. This position provides technical support to end-users, to facilitate growth of sales in targeted product initiatives, and market segments.

Essential Duties and Responsibilities:

Fulfills customer and organization driven inquiries for on-site technical assistance, gathers customer application information to determine customer needs and helps guide customers with the proper selection of our products and services while assessing opportunity for additional growth. Shares the information with the team to help establish the next steps to further promote our products and services.
Develop and expand the existing customer base by executing the sales process, identifying growth opportunities within Tier 1 and Tier 2 accounts, proactively managing Tier 3 accounts, and delivering product demonstrations and solution presentations.
Servicing assigned customers at their locations, managing customer inventory, and driving sales on a routine schedule.
Engages in price management for Tier 1 and Tier 2 accounts coordinating activities with New Account Coordinator and documents and presents value impact partnership reports.
Acts as the eyes and ears of the organization, monitoring business partners for changes in leadership, direction, applications, and other opportunities for revenue growth.
Works with a team to develop proposals and solutions.
Answer customer's questions about products, prices, and availability.
Delivers sales presentations, and product demonstrations.
Be a technical resource to the customer.
Work closely with Customer Service Representatives to fulfill customer needs and orders.
Stay proficient in selling process and product features.
Monitor market conditions or trends and participate in sales forecasting and planning.
Maintain customer records by updating and maintaining CRM.
Manage assigned customer base and grow their product baskets.
Work with other Sales Associates to develop strategies for common customers and industries.
Provide input and participate in marketing, market planning, and development of the sales plan, business reviews, and other various company initiatives.
Servicing assigned customers at their locations, managing customer inventory, and driving sales on a routine schedule.
Routinely counting and filling inventories while coordinating with customer site contacts and Sales Associates while exhibiting a high level of Swagelok presence.
Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build territory plans.
Actively participate in key phases of the sales process with prospects.
Proactively prevent and solve problems of a technical nature occurring at existing customers and engaging team with appropriate to escalate support.
Develop and maintain relationships with customer technical staff, to keep and to extend business opportunities.
Use reporting tools in business system, update the business partners and opportunity databases with valid, accurate, and complete information.
Monitor competitive activities at customer's facilities.
Promote the positive company reputation and develop long-term relationships with customers.
Perform other duties as assigned.

Position Requirements:

Required

BS/BA in Engineering, Marketing, Business, or a related field, or equivalent combination of education and 0-2 years of related experience.
Possess a valid Driver's License with proof of insurance.
Proven organizational and planning/time management skills with the ability to develop specific goals and plans to prioritize, organize, and accomplish your work.
Internship or early professional experience in technical sales, account management, customer success, or technical support.
Experience working with technical products, engineering teams, or B2B customers is a plus.
Strong mechanical aptitude and technical capacity.
Strong presentation skills.
Strong work ethic.
Outstanding communication skills.

Preferred

Critical thinking with creative problem-solving abilities.
Understanding of customer applications and develop/provide fluid handling solutions specific to customer needs and specifications.
Interpretation of customer applications in order to develop Process and Identification (P&ID) of fluid schematics.
Computer Skills: Proficient in Microsoft business applications (Word, Excel, PowerPoint, and Outlook), and ability to utilize a customer relationship management software (CRM).

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Business Development Manager (FT/Exempt/Remote)

The Business Development Manager (BDM) is responsible for application and opportunity identification, new product and initiative commercialization, and qualified sales lead nurturing that leads to profitable revenue growth within Swagelok Allentown’s service area. This position drives new business relationships, identifying new business opportunities, negotiating, and closing business deals and maintaining extensive knowledge of current market conditions.

The BDM works closely with marketing and the opportunity team to identify and win new customers, and to help identify new opportunities within existing accounts.

Essential Duties and Responsibilities:

Nurture leads and sets up meetings to fill sales funnel with qualified opportunities for continued growth.
Prospect for potential new customers and turns this into increased business.
Develop sales documentation including but not limited to spreadsheets, correspondence, sales proposals, presentations, and internal administration for new customer proposals and presentations collaboratively with the Marketing Manager.
Develop and implement a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts collaboratively with Commercialization Manager.
Execute the plan for closing opportunities.
Identify key customer targets through use of market and data analysis, develop a strategy to penetrate and track progress made against that strategy in collaboration with the Commercialization and Marketing Manager.
Utilize lead tracking process to ensure it is effective and producing quality opportunities and that these opportunities are closed in a timely manner.
Provide relevant reports to management on a consistent basis.
Creatively find new ways to introduce our business to potential customers.
Build relationships with potential customers and identify key decision makers.
Manage, grow, and leverage network of contacts to penetrate existing and new accounts.
Close new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
Understand the customers' procurement process and leverage that knowledge to increase business in these accounts.
Research market and industry trends (including the attendance of industry events, conferences, trade shows, etc.) to help focus efforts on highest return segments and customers.
Present and consult with management on the market conditions along with recommendations on new services, products, channels, and messages to gain more wallet share.
Research and understand the company's capabilities, goals, and purpose to better position Swagelok in the market.
Schedule and participate in Marketing Events
Perform other duties as assigned

Position Requirements:

Required

Bachelor's Degree in Engineering, Business, Marketing, or a related field.
MBA or other relevant master's degree preferred.
Minimum of five (5) years of related professional experience in a relevant field.
Excellent communication and negotiation skills.
Advanced knowledge and ability to develop and implement plans that are market driven and provide opportunity to meet or exceed forecast.
Proven ability to manage and prioritize multiple complex projects simultaneously.
Knowledge of Microsoft Office, SAP, and Microsoft business applications
Knowledge of social selling via Linked In.

Preferred

Thorough ability to understand the drivers of customer satisfaction.
Strong ability to establish action plans that are measurable (strategic thinking).
Proven ability to energetically follow a plan to achieve the targets.
Proven ability to adapt communicational style to other working groups, customers, and stakeholders.
Strong ability of building relationships and adept at changing working styles to accommodate any differences.
Advanced ability to lead change.
Ability to handle objections and actively work through differences to a positive outcome.
Ability to select the right data and metrics to use depending on changing customer context and need (proven ability to understand data trends).
Ability to engage customers virtually synchronously and asynchronously.
Customer Focus, Reliability, Integrity, Flexibility, Teamwork, Communication and Accountability.

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Assembly Technician 1 (FT/Onsite/Non-exempt)

The Assembly Tech 1 can perform their job duties independently and operate per standard work. The associate can perform some basic process changeovers and troubleshooting with some guidance or help from a supervisor. They can recognize and solve routine problems. This job operates in an air-conditioned and well-ventilated warehouse setting.

Essential Duties and Responsibilities:

Read blueprints, flow diagrams, P&ID drawings, and take or read measurements to plan layout procedures.
Fabrication of assemblies from drawings; completed in a timely manner to specifications.
Welding and machining equipment proficiency preferred.
Ability to work in a class 100 cleanroom environment and follow all associated processes and procedures.
Safe care and well-being of equipment, customer property, and facilities.
Perform light maintenance on equipment and facilities.
Fabricate and assemble in accordance with internal procedures.
Leak testing of assemblies.
Perform other duties as assigned.
Set up components for orbital welding according to project specifications.
Weld components using the Swagelok Orbital Welder system.
Perform visual examination of welds and completed assembly work.
Maintain weld logs and filing of projects.
Operate other equipment to prepare the parts that must be welded.
Align components using calipers, rulers, etc. as well as clamp pieces.
Obtain and adhere to Swagelok certification program/policies.
Maintain equipment in a condition that does not compromise safety or performance.
Understands standard work and workflows.
Does not experience excessive down time and/or ask for help due to elementary problems that were overlooked.
Participates in teams and projects that contribute to the Strategic Plan.
Identifies and suggests solutions for continuous improvement opportunities across the organization.
Conducts ongoing learning in areas of policy and personal development.
Perform other duties as assigned.

Position Requirements:

Required

High school diploma or equivalent required.
Vocational Technology degree preferred.
Required to obtain and adhere to Swagelok certification program (may require one separate overnight travel minimum.)
Identifies and suggests solutions for continuous improvement opportunities across the organization.
Conducts ongoing learning in areas of policy and personal development.
Must be able to stand continuously for 8 hours a day.
Must be able to frequently lift 20 - 40 lbs. and occasionally lift 50 lbs.

Preferred

Shop floor experience.
Experience with nickel-based and other exotic alloys.
Basic understanding of manufacturing prints and products.
Mechanical Aptitude.
Experience in fluid systems fabrication assemblies a plus.
Understanding of gauges including calipers, go/no-go, and comparator.
Customer Focus, Reliability, Integrity, Flexibility, Teamwork, Communication and Accountability.

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