COVID19

Update Published November 19, 2020

Customer Focus, Respect for the Individual and What That Means for You

To Our Valued Customers,

Swagelok has remained open as an essential business throughout the course of the COVID-19 pandemic, ensuring our customers—especially those working in critical industries and applications across the globe—have access to the reliable products and support needed to operate effectively. Now, with COVID-19 cases again rising significantly in our communities, we are adjusting our approach to continue effectively serving our customers while promoting the well-being of our many associates.

Customer Focus is one of our core values, which has guided our decision-making as we have adjusted to the ongoing challenges of the COVID-19 pandemic. We have taken steps to reallocate resources, shift processes and reassign associates to maintain operational stability in recent months. Doing this has allowed Swagelok to avoid major production and fulfillment issues. Our dedication to meeting the needs of our diverse global customer base has remained—and will remain—unchanged.

Throughout this difficult time, we have taken steps to keep our associates safe:

• Our corporate office associates in Ohio have been working remotely since March, and they will continue to do so until at least March 31, 2021. This decision follows employer guidance from the Ohio Department of Health and helps us maintain our focus on protecting associates and our operations by limiting the amount of people in our facilities.
• We appreciate your business as we continue to make adjustments to the ever-evolving situation. Should the COVID-19 situation change, or business needs require an earlier return-to-office date, we will provide as much advance notification as possible for planning.

Know that Swagelok remains well-positioned to meet the needs of our customers, associates and supply chains worldwide. This will continue to be the case in the coming months. Thank you for your continued support as we navigate challenging times. We look forward to serving you moving forward.

As your local Swagelok distributor, Swagelok Allentown is also open and fulfilling orders. Most of our staff is working remotely, but is available to help via phone, email or Microsoft Teams. We are here to support your needs. Our Customer Service team is happy to assist you with orders via phone, fax or email, and can get orders shipped directly to you.

We're available at 610-799-9001 and at info@allentown.swagelok.com. Please don't hesitate to reach out to us. You can find all of our contact info by clicking here.

Sincerely,

Rex Schultz

President, Swagelok Allentown